Frequently Asked Questions
Contact UsWho do I contact?
My AccountHow do I log into my account?
You can update the information associated with your account including your name, address, and email by logging in to your Picture.com account and clicking on the Account Details box.How do I create a book?
Creating your book is simple, regardless of if you choose to use Picture.com Automation Tool or Picture.com Studio Tool. If you choose Picture.com Studio Tool, you can import your images from your computer, and place them in the book in the order you prefer. We recommend all images are 150 dpi and above. Once your pictures are imported, you can enhance your images, add effects and text, insert and delete pages, rotate images, select a background color, and edit your book to fit your needs. When you’re finished with your book, you can review your book and order.
If you choose Picture.com Studio Tool, creating your photo book is as simple as choosing the source for your images such as Facebook, Instagram or your computer, and a date range. Then, our intelligent photo book builder uses face recognition and other unique algorithms to identify the best pictures and captions for your photo book. You then review the images, add text and make final adjustments before sending to print.
We store your projects based on where you are in the creation process – in draft, completed project or order placed. • If you are currently working on a project and it is saved as a draft, we will keep it stored for three (3) months. • If you have completed your project, but not yet ordered it, we will store it for six (6) months. • If you have ordered your project, we will store your project indefinitely.How do I track my order?